Refund and return policy

I have an issue with my order. What should I do?

If you are concerned with how your product arrived, please call. If your order has been packed wrong, gets lost, destroyed, damaged or delivered late we may either refund your money, reship the product, or give you a discount on your next order, depending on your preferences, who made the mistake, and whether it was a complete or partial loss.

If there’s an issue with the product, we have a 100% satisfaction guarantee. We want you to be happy with your order. So, if something isn’t right or you have a question, give us a call (475-471-1113) or send us an email at info@sherwoodislandoysters.com – we’ll get back to you as fast as we can.

We reserve the right to conduct an investigation into claims that are potentially fraudulent. Please do not discard any packaging until you are completely satisfied with the product. On occasion, Sherwood Island Oysters may deem it necessary to have the purchaser provide pictures to better resolve the issue.